Question 1

Is NHSWaitHelper part of the NHS?

Accepted Answer

No. We're an independent service that helps patients understand their rights and waiting times. We are not affiliated with the NHS.

Question 2

Is the Wait Check really free?

Accepted Answer

Yes. The 18-week Wait Check is completely free. We offer an optional paid personalised report for patients who want detailed next steps.

Question 3

How accurate is the calculation?

Accepted Answer

We calculate the time between the referral date you provide and today, and compare it against the NHS 18-week Referral to Treatment standard. We can't see your NHS record, so the result depends on the date you enter.

Question 4

What does '18 weeks' actually mean?

Accepted Answer

Under the NHS Constitution in England, you should start consultant-led non-urgent treatment within 18 weeks of being referred — unless it's clinically appropriate to wait longer or you choose to.

Question 5

What if I'm past the 18 weeks?

Accepted Answer

You may be able to ask to be seen by an alternative provider under patient choice, or escalate via the hospital's Patient Advice and Liaison Service (PALS). The personalised report walks through this in detail.

Question 6

Is this medical or legal advice?

Accepted Answer

No. We provide general guidance only. For medical decisions, always speak to your GP or clinician. For legal matters, speak to a qualified solicitor.

Frequently asked questions