Privacy Policy

NHSWaitHelper ("we", "us") provides independent information for NHS patients in England. This policy explains what personal data we collect, why, and your rights under UK GDPR.

What we collect

• Information you submit voluntarily — for example a referral date entered into the calculator, or your email address if you ask for a personalised report or contact us.
• Standard server logs (IP address, user agent, page requested) for security and aggregate analytics.

What we don't collect

• We do not request, collect, or store NHS numbers, clinical records, or patient identifiable health information.
• We do not sell personal data to third parties.

How we use your data

• To provide the tool, report, or response you've asked for.
• To send service-related emails (e.g. your report, replies to enquiries).
• For aggregate analytics to improve the site.

Your rights

Under UK GDPR you can ask us to access, correct, or delete personal data we hold about you. Contact us via the contact page and we'll respond within one month.

Cookies

We use a minimal set of essential cookies required for the site to function and, where applicable, privacy-respecting analytics. You can disable cookies in your browser settings.

Updates

If this policy materially changes, we will update the date below and, where appropriate, notify users.

Last updated: 10 May 2026